Who We Are & Brand Introduction
👥 Who We Are
minnantreats (🌐 minnantreats.com) is an independently operated online retail store, managed by a small and dedicated team.
We specialize in professional track and field spike shoes, delivering high-performance footwear designed for speed, traction, and stability to help athletes achieve their best on the track.. Our main markets include the United States, Canada, the United Kingdom, and Australia.
Office Address: Anxi County Administrative Service Center
Hebin South Road, Anxi County
Quanzhou City, Fujian Province 362400
+86 59526007799
China
Customer Service Email: support@ minnantreats
Service Hours: Monday–Sunday, 08:00–22:00 (GMT+8)
Our Business Model & Quality Control
🏬 Our Business Model
- We operate as an independent online store and work directly with verified manufacturers and suppliers.
- Products are sourced from trusted suppliers with product specification sheets and commercial invoices.
- Orders are fulfilled from our own stock or partner warehouses, and customers receive tracking numbers once items are shipped.
- All product pages clearly display images, specifications, prices, shipping costs, and estimated delivery times.
- We do not sell counterfeit or infringing products.
🔧 Quality Control
- Every product is carefully reviewed before being listed online.
- Product descriptions and images are verified for accuracy.
- Suppliers provide compliance certificates or safety test reports when necessary.
- All products meet safety standards.
Customer Commitment & Shipping Policy
⏱️ Shipping & Returns Policy
Order Processing
• Processing time: 1–3 calendar days
• Order cut-off time: Orders placed before 14:00 (GMT-08:00, Los Angeles time) are processed the same day; orders after the cut-off are processed the next day
Shipping Time
• Standard delivery: approximately 3–12 calendar days
• Total time (from order to receipt): 4–15 calendar days
Returns & Refunds (7-Day No-Reason Return)
• Customers may request a return within 7 calendar days of receiving the product: support@minnantreats.com
• Products should be returned in original packaging and condition; once received and inspected, refunds are processed within 3 business days
• Return shipping costs are initially covered by the customer, then reimbursed per policy
💬 Customer Support & Commitment
• Multiple communication channels: email (support@minnantreats.com, response within 12–24 hours) and website live chat (supports WhatsApp 📱 and Messenger 💻), allowing us to interact with customers anytime
• We are committed to honesty, transparency, and customer trust
• Customers enjoy secure payments, easy returns, and timely support
Our Story
🏃♂️ The Starting Line Story of MinnanTreats 🏃♀️
At MinnanTreats, we believe every step deserves care and attention. ✨ From the track to the training ground, each pair of shoes embodies our dedication and craftsmanship. With durable materials, precise spikes, and a comfortable design, we empower every athlete to run with confidence. 💨
We don’t just make shoes—we aim to create trust and passion for every athlete, making every sprint a memorable moment. 💛